(02) 4202 6029    Contact Us

www.kray.net.au
Making [ IT ] work for You and Your business.

Privacy Policy

1.) Privacy Statement
Kray is the sole owner of the information collected throughout this site and servers. We are committed to respect and protect your privacy. We collect your information through various points on our site, which will be used to strengthen our client / provider relationship, or as a means of keeping contact.

2.) Information We Collect
We collect the barest essential information needed to be able to provide said service to you, and or your business - with compliance to industry standards and necessary measures in areas such as, the mandatory requirement of an ABN number for .com.au domain names. We however do not collect credit card or bank details; this is handled by industry established, and trustworthy third party providers who have the measures in place to deter the fear of inappropriate identity theft. Other information we collect are your server logs; which in general, are available to you too, should you have a cpanel hosting account with us.

3.) What We Do With This Information
We will never onsell this information to any potential partners and online marketing firms, period - we absolutely hate SPAM, and we're assuming you do, too! All accounting data will be kept inhouse and completely used for future invoicing purposes or as a means of contact. We want to provide a service and that's it; not onsell every piece of information we can get, through every possible avenue. We will however co-operate with law enforcement requests to the fullest extent should we be approached by them and there is an issue with services Kray has provided to you; we do aim to keep you at best interest, so please do likewise with the service provided by Kray.

4.) Links
This site may contain links to other sites that Kray may or may not own or have full control over, or may be payment gateways; we ask that you adhere to the privacy practices there, or type of content for that matter.

5.) Security
We will take every precaution to make sure that any information you have provided us, does not fall in the hands of unauthorised parties. If you come across any information that leads to this conclusion, we ask that you e-mail us immediately via contact us and we will pursue the relevant avenue to resolve it, seek legal advice and pass this issue on to the relevant law enforcement. We also ask that you do not enter sensitive information like credit card details on unsecure, unencrypted payment gateways we may provide, or is provided as a result of a link from our site - and to please notify us if you come across
said situations.

 

Specific To Domain Names

Information that you provide
When you request us to transact your registration application for a domain name, we request from you on behalf of the registrar of the domain name, certain personal information. All the information that we request is compulsory in order to enable the registrar to process your application, unless otherwise clearly stated. The information that you provide must be complete, accurate and current at the time of registration.
In addition to the information you provide on the request for registration, we also maintain a record of whether and when you use the information and services that we provide. We use this information in order to assess the services that we provide and to ensure that they respond to your needs and interests. We also record site traffic patterns and maintain log files of users' access to site files.

We may also track user traffic patterns throughout our web site and we use this information to compare with data about individual users. We may also use cookies for keeping track of user login and session data.

What happens and what we do with the information that you have provided
The information that you provide is stored on the registrar's and our databases. We use the information for statistical purposes such as to gauge customer's interest.

Security of Information
The information that you provide and which we receive is stored on systems that are designed to prevent the loss, misuse, unauthorised access, disclosure, alteration or destruction of that information. Sensitive information, such as credit card details and passwords, are encrypted to ensure maximum protection and protect the information from unauthorised access.

Public Information
As a reseller of an ICANN accredited registrar we have access to the registrar's WhoIs database that is accessible by any user. The information that is available includes the registered domain name and the name, email address and telephone number of the point of contact. The amount of information that is disclosed on the WhoIs database may change from time to time and is regularly reviewed by the registrar.

Your Rights to Access and Change Information
You have the right and we encourage you to correct or change information in our records such as address and contact information. You may do this by accessing the pages in this web site. You can make changes at any time and as often as you need to maintain currency and accuracy of the information.

Sharing Information
To comply with our contractual obligations, our registrar provides your domain name and the IP numbers to the appropriate registry. This information is provided to ensure that the domain name operates as a functional address on the Internet.
We also share your information, including sensitive information, with those entities that we engage to perform certain necessary functions such as managing your account. We do not share your information with other third parties except when specified to you and where we are obliged by court order or other request from a law enforcement authority.
Further, we share the information, including sensitive information, with our registrar.

Our Accountability
When you purchase our services there is a mutual obligation: for you to provide certain information and for us to safeguard the information and to use and protect it as stated in this statement. It is our practice to permit only those employees who are authorised to access and use your information for the purposes outlined in this statement. Furthermore, we and our business partners and other authorised entities are permitted to access and use the information of our customers only for the purposes which we and our registrar specified and not beyond those purposes.